Wash Care Labels

📸 Photograph the Correct Product Label (by Category)

If you don’t have a receipt/order confirmation, you can upload a photo of the product label instead.

Different product categories use different labels — please follow the examples below and make sure the product code is visible and readable.

Can’t find your label or need assistance?
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Electric blankets / Heated throws

Correct example - electric blanket label with product code visible
✓ CORRECT

Photograph the label/sticker that shows:
• Product code / model number
• No Washing symbols

Incorrect example - electric blanket label missing product code or wrong side
✗ INCORRECT

Shows wash care symbols
(photo is of the wrong side ⚠️ Please flip the label over)

Duvets / Quilts

Correct example - duvet/quilt wash care label with product code visible
✓ CORRECT

Use the sewn-in wash care label side that shows:
• Product code (e.g. “SC-…”)
• Week code

Incorrect example - duvet/quilt label showing washing symbols only or folded/blurred
✗ INCORRECT

Shows wash care symbols
(photo is of the wrong side ⚠️ Please flip the label over)

Pillows

Correct example - pillow label with product code visible
✓ CORRECT

Photograph the label side that includes:
• Product code (e.g. “SC-…”)
• No Washing symbols

Incorrect example - pillow label missing product code or not readable
✗ INCORRECT

Shows wash care symbols
(photo is of the wrong side ⚠️ Please flip the label over)

Mattress toppers / Protectors

These products likely have only one side with the other being blank.

Correct example - topper/protector label with product code visible
✓ CORRECT

Electricals

These products likely have only one side to photograph.

Correct example - electrical rating label with comfy code/model number visible
✓ CORRECT

Correct example
✓ CORRECT

💡 Pro Tips for a Perfect Photo:

  • Lay the label flat (avoid folds that hide the code)
  • Photograph straight-on, not at an angle
  • Ensure all text is visible and in focus
  • Use natural light — avoid flash glare and shadows
  • Don’t crop off the code/model number